I believe I picked up this book because I heard of the CEO in another book Rejection Proof, he was referenced in the Jeff Bezos book about Amazon The Everything Store, this book came up in Audible is related books, and it had good reviews. I appreciate every donation as it goes directly to the maintenance costs of my blog and creation of new content. ~If you enjoy my summary, please consider buying me a coffee via my Ko-Fi link (click the button below) or become a recurring donor as a YBC Scholar! 📖 🎓 He also explains why Zappos’s number-one priority is company culture and his belief that once you get the culture right, everything else – great customer service, long-term branding – will happen on its own. Hsieh then details many of the unique practices at Zappos that have made it the success it is today. Even better, he shows how creating happiness and record results go hand-in-hand. Using anecdotes and stories from his own life experiences, and from other companies, Hsieh provides concrete ways that companies can achieve unprecedented success.

In this, his first audiobook, Tony Hsieh – the widely admired CEO of Zappos, the online shoe retailer – explains how he created a unique culture and commitment to service that aims to improve the lives of employees, customers, vendors, and backers.

Delivering Happiness: A Path to Profits, Passion, and Purpose by Tony Hsieh Synopsis:

Delivering happiness book